At Shopin Rwanda, customer satisfaction is important to us. We aim to ensure that buyers receive products and services in good condition and as described by sellers.

1. Return Eligibility

Products may be returned if:

• The item received is damaged or defective
• The wrong product was delivered
• The product does not match the description provided
• The item is incomplete or missing parts

Return requests should be made within 24 to 72 hours after receiving the product, depending on the product category.

2. Non-Returnable Items

The following items may not be eligible for return:

• Used or damaged products caused by the customer
• Perishable goods
• Personalized/customized items
• Digital products or services
• Products without original packaging where applicable

3. Return Process

To request a return:

1. Contact Shopin Rwanda support or the seller
2. Provide order details and product images if necessary
3. Wait for confirmation and return instructions
4. Return the product in its original condition where applicable

4. Refunds

Once the returned product is reviewed and approved:

• Refunds may be processed through the original payment method
• Some refunds may be issued as store credit
• Refund timelines may vary depending on payment providers

5. Delivery Issues

If an order is delayed, missing, or delivered incorrectly, customers should contact support immediately for assistance.

6. Seller Responsibility

Sellers are responsible for ensuring products listed on Shopin Rwanda are accurate, authentic, and delivered as promised.

7. Policy Updates

Shopin Rwanda reserves the right to update or modify this Return Policy at any time to improve customer experience and platform operations.

Contact Us

For support or return requests:

• Website: Shopin Rwanda
• Email: support@shopin.rw
• Phone: +250 788 750 758

Shopin Rwanda – Buy. Sell. Deliver. Fast.