At Shopin Rwanda, we are committed to providing fast, reliable, and helpful customer support for all users across Rwanda. Our goal is to ensure a smooth experience for buyers, sellers, and partners using our online marketplace.

1. Our Support Commitment

Shopin Rwanda provides support for:

• Buyers placing or tracking orders
• Sellers listing and managing products
• Delivery and order issues
• Payment and transaction questions
• Account and login assistance
• Technical platform issues

We aim to respond as quickly as possible to keep your business and shopping experience smooth.

2. Support Channels

Customers can reach us through:

• Email support
• Phone support
• WhatsApp support
• Website contact form

Support is available for users in Kigali and all districts of Rwanda.

3. Response Time

• Standard inquiries: within 24 hours
• Urgent issues (orders, delivery problems): within a few hours
• Seller support requests: prioritized for active listings

4. Seller Support

We help sellers with:

• Product uploads and listing guidance
• Store visibility and promotion
• Order management
• Customer communication
• Sales growth assistance

Shopin Rwanda is built to help businesses grow online easily.

5. Buyer Support

We assist buyers with:

• Order tracking
• Product issues
• Delivery updates
• Refund and return guidance
• Safe shopping assistance

6. Technical Support

We also support:

• Website issues
• Login problems
• Account recovery
• Platform bugs or errors

7. Policy Updates

Shopin Rwanda may update this Support Policy at any time to improve service quality and user experience.

Contact Us

• Website: Shopin Rwanda
• Email: support@shopin.rw
• Phone: +250 788 750 758

⭐ Shopin Rwanda Motto

Buy. Sell. Deliver. Fast.